GROUP CLASS ABSENCE/MAKE-UP POLICIES

At Machine Performance Center, we understand that life happens.  To demonstrate our commitment to offering the best customer service around, we offer make-ups for group lessons. 

  • Swimmers currently enrolled in a class can be credited ONE make-up lesson per month, to be scheduled at a later date.

  • MAKE-UP LESSONS ARE A TEAM EFFORT. PLEASE BE DILIGENT IN REPORTING AN EXPECTED ABSENCE IN ADVANCE.

  • Swimmers are ONLY able to make up a missed class in an opening created by another swimmer missing their class. So, be a good neighbor and report your expected absence as soon as you are aware of it!

  • Also, checking for make-up slots is now easier than ever because you can use the parent portal or the mobile app. We recommend checking in the afternoon for a “same day” opening as swimmers frequently come up sick from school or have another last minute conflict.

  • Makeup lessons MAY NOT be scheduled on the same day as your swimmer’s regular class. Back to back swim classes on the same day are not safe or effective.

How do I report my swimmer’s future absence? 

Make-up lessons will be granted to any swimmer who informs us of their absence as early as one week in advance, and no later than 30 minutes prior to their lesson.

Please use your Web Portal or Mobile App *see below, to record Future Absences

How do I schedule my make-up lesson?

Up to once per month a recorded Future Absence will generate a “Makeup Token” in your iClass Account. Use the same iClass menus to “Use Makeup Token”. You can search for and request a makeup class (not on the same day as swimmer’s regular class - back to back classes are not safe or effective).

PLEASE NOTE: Missed or cancelled make-up lessons will not be rescheduled. Once scheduled, the make-up lesson will be considered redeemed.

WE ARE USING iClassPro FOR OUR BOOKINGS!

Use the Parent Portal or download the App.

LOGIN to your account to search for classes, inform us of future absences, request your makeup class, and more.

Use your account

Use your iClassPro Web Portal

either on your computer or on your phone to record Future Absences up to 30 minutes before your class.

This is also where you can use your Makeup “Tokens” that accrue for eligible absences (up to one per month).

OR use your iClassPro Mobile App

Select “Account” from the bottom menu then click the Student’s Green Circle to get to Student Actions Menu.

Inform us of your “Future Absence”, or request your “Makeup” with a Token in your account from here.

What if I can’t find something that works with our schedule?  

With busy schedules and our group lessons in high demand, it may be difficult to find a spot throughout the week to redeem your make-up lesson.  In this event, make-up lessons may be exchanged for admission to our Family Open Swims.

How long are make-up tokens redeemable? 

Make-up lessons tokens expire 6 months from when they are created. Make-up lessons given for Swim School closings (weather-related or otherwise) will not expire.

Can I be refunded for a missed class or accumulated make-up lessons? 

Unfortunately, due to set operational expenses we will not be able to prorate or refund missed lessons or accumulated make-ups.

Are make-up lessons available for Private Lessons or Mighty Mechanics? 

Unfortunately, make-up lessons are not permitted for missed private lessons or Mighty Mechanics.